Privacy protection
We protect the privacy and security of our customers and site visitors. If you have any questions about how we protect your privacy, send us an email at privacy@emera-design.com In this policy you will find information about:
Use of your information
Sharing Your Information
Commercial communications
Viewing Online Advertisements
Your information and non-European countries
Management of personal information
Your rights
Privacy Protection Changes
Cookies
How to contact us
Holder identification and contact details:
The data controller is:
EMERA DESIGN SRL
Largo Porta Nuova 14, 24122, Bergamo (BG), Italy.
VAT number : 04396610166
REA number is: BG – 459819
DPO identifier
Emera Design srl is not required to appoint a Data Protection Officer pursuant to art. 37 of the GDPR Legal basis of the processing The processing of your personal data is carried out only and exclusively if you express your consent or if it is necessary for the execution of a contract signed by you or to fulfill a legal obligation (art. 6 par. 1 letters a, b, c).
TYPE OF DATA COLLECTED
We use information about you in different ways, depending on the type of information.
a) Name and contact details To send you the products you have purchased, without this information we could not send you the order. To send you service messages, such as order updates, by text, email or our app. To send you information about new products and services by email, text message or post (only with your authorisation). To show you targeted ads as you browse the web so you can see our latest products and offers and we can show you what you and other customers like. To prevent and detect fraud against you or our company.
b) Date of birth To prevent and detect fraud against you or our company.
c) Payment Information To accept payments and make refunds in accordance with the contract entered into with you. To prevent and detect fraud against you or our company.
d) Contact history To provide support and assistance so when you contact us you receive the best possible assistance and our customer care has access to your previous requests.
e) Order history and saved products To provide service and support and to manage returns. Know what you and other customers like.
f) Browsing information The information you provide us when you browse our site or use the app, including your IP address and device type and, if you choose to share it, location and how you use our website and the app help us to improve our website and to prevent and detect fraud
g) Information from social networks To allow you to access our website easily and conveniently without the need to create a specific account. To provide product recommendations.
h) IP address We collect your IP address to provide better assistance. Also, when you leave a comment on the site, we collect the data shown in the comments form as well as your IP address and browser user agent string to help spam detection.
You are not obligated to provide us with this personal information, but if you do not, you cannot purchase from the site. We anonymize and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, site and app improvement, and development of new products and services.
You are permitted to visit the site without disclosing information, by which you could be personally identified. If, however, you wish to use some of the site's features, or wish to receive newsletters or provide other details by filling in a form, you may need to provide us with personal data such as email, first name, last name, city of residence, organization and telephone number. You can choose not to provide personal data, however in this case you will not be able to take advantage of some features of the site. For example, you will not be able to receive our newsletter or contact us directly from the site. Users who do not know which information is mandatory, can contact us at privacy@emera-design.com
PURPOSE OF THE TREATMENT
To provide assistance or information requested by you: We use the information entered by you in our contact forms to be able to answer any questions, send you informative material or provide you with support. Commercial communications If you have given your permission, we will send you commercial communications by email, sms or push notifications to let you know about our products. Displaying Online Advertisements We also use online advertisements to let you know about our services and help you see and find our products. Like other companies, we send you banners and advertisements when you are on other websites and apps. We do this using different marketing networks and we use a range of advertising technologies such as pixels and tags, cookies and mobile device identifiers, as well as specific services offered by some sites and social networks, such as Facebook Custom Audiences. The banners and advertisements you will see will be based on information we hold about you or on your past use of www.emera-design.com (for example, your search history and the content you have read on www.emera-design .com) or on the banners and advertisements of Emera Design srl on which you have clicked. Automatic processes for profiling We collect information about you (anonymously) when you use our services, for example we track your behavior and the flow of content navigation through Google Analytics, Google Ads, Facebook ADS. This information includes the functions used; the links clicked; the type, size and names of attached files uploaded to the services, search terms, IP address.
PERSONS TO WHOM THE DATA MAY BE TRANSFERRED
We do not sell your personal information (including your name, home address, email address, and credit card information) to third parties. However, we must communicate your data to the following companies in order to be able to provide you with our services, as provided for in this statement.
a) Companies that work to allow us to send you the products you have purchased, such as payment service providers, warehouses, order packing and shipping companies.
b) Professional service providers, such as marketing agencies, advertising partners and website hosts who work with us on our business
c) Credit reference agencies, law enforcement and fraud prevention bodies, to help tackle fraudulent activity d) Companies approved by you, such as social media sites (if you choose to link to Emera Designd srl your accounts). If you wish to have a complete list of these subjects, contact us at the email: privacy@emera-design.com
TRANSFER OF DATA TO COUNTRIES outside the EU
We collect information locally. We transfer, process and store information outside of our country of residence wherever we or our third party service providers operate for the purpose of providing the services. Whenever we transfer information, we take steps to protect it.
METHOD and CONSERVATION PERIOD
We keep your personal information for as long as your account exists or as long as necessary to provide the services or (if you contact Customer Service) as long as necessary to generate trend analysis and support reports only. Additionally, if reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraudulent behavior and abuse, or to enforce our terms and conditions, we may retain some of your personal information even after you close your account or our services. they are no longer required. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any subsequent comments instead of holding them in a moderation queue.
RIGHTS OF THE INTERESTED PARTY
These are your rights regarding your personal information:
a) The right to be informed when your information is being used
b) The right to access your personal information which is held by us
c) The right to request correction of inaccurate personal information we hold about you (although you can probably change most of it from your account)
d) The right to request that your data be erased or stopped being used or collected
e) The right to stop receiving direct commercial communications and to withdraw the authorization to process data for other unnecessary activities at any time.
f) The right to request that we transfer or port portions of your data to you or another service provider
g) The right to lodge a complaint with the Italian privacy supervisor If you want to exercise your rights, if you have any complaints or questions, contact us.
CANCELLATION POLICY
You can send the request for deletion of your data to the email privacy@emera-design.com and within 30 days we will proceed with their elimination. If you have given your consent to receive promotional communications, you can choose not to receive them in the following ways:
a) By clicking on the "unsubscribe" link present in all emails
b) Contacting Customer Service At this point, we will update your profile to make sure you no longer receive commercial communications. It may take a few days for all systems to update and you may continue to receive communications while we process your request.
CHANGE TO THE POLICY
In the event of significant changes to the following information, we will take care to highlight them on the website or by other means of contact such as e-mail, so that you can review these changes before continuing to use our site.
COOKIES
We use cookies on our website. For more information on cookies, visit the dedicated section by clicking the button at the bottom left.
CONTACTS
We are always interested in the opinions of our customers. If you have any questions or suggestions relating to this communication, you want us to no longer use the information concerning you, you want to exercise your rights above, or for complaints, contact us by e-mail at privacy@emera-design.com